At Pierre and Michel your authentic French bakery in Ridgewood, Elmwood Park, New Jersey, we take pride in providing the finest French bakery products and ensuring your satisfaction. We understand that sometimes situations may arise where a refund or return is necessary. Please take a moment to familiarize yourself with our refund and returns policy to ensure a smooth and hassle-free experience. 

Quality Assurance

We strive to maintain the highest standards of quality and freshness in our bakery items. If you encounter any issues with the quality of our products, please contact our customer support team within 24 hours of receiving your order. We may request photos or further details to assess the situation and provide an appropriate resolution.

Damaged or Incorrect Items

In the unlikely event that your order arrives damaged or contains incorrect items, please notify us immediately. We will work swiftly to rectify the issue by offering a replacement, store credit, or a refund, depending on the circumstances. We may request proof of the damage or incorrect item for verification purposes.

Order Cancellation

If you wish to cancel your order, please contact us as soon as possible. We will do our best to accommodate your request. Please note that if your order has already been prepared and ready for pickup, cancellation may not be possible. In such cases, our customer support team will guide you through alternative options.

Refunds and Store Credits

Refunds will be processed using the original payment method and may take a few business days to reflect in your account. In some cases, we may offer store credits as an alternative to refunds. Store credits can be used for future purchases on our website.

Non-Refundable Items

Due to the nature of our products, certain items may be non-refundable. These include perishable items, personalized or customized orders, and items that have been consumed or partially consumed. Please note that all refund and return requests are subject to review and approval by our customer support team.

We reserve the right to refuse a refund or return if the request falls outside the scope of our policy. At Pierre and Michel, we are committed to ensuring your satisfaction and providing a positive bakery experience. If you have any questions or concerns regarding our refund and returns policy, please don’t hesitate to reach out to our dedicated customer support team.

Your satisfaction is our priority, and we appreciate your trust in our French bakery products.

Merci !

IN-STORE PICKUP

Advanced Order & Pick Up next day